PET POLICY FOR ACCESS TO THE FACILITY

This policy is intended to prevent inconveniences that may be caused by improper behavior of pet owners in public areas, concerning hygiene, cleanliness, decorum, safety, and the well-being of other guests.

• Art. 1 Dogs are allowed, except those belonging to categories 1 and 2:
  CAT. 1 – Collie, Bobtail, German Shepherd, Flemish Cattle Dog, Staffordshire Terrier (Pitbull), Staffordshire Bull Terrier, American Staffordshire Terrier (Amstaff), Mastiff (Boerbull), Tosa Inu
  CAT. 2 – Dobermann, Pinscher, Schnauzer, Boxer, Rottweiler, Bulldog, Newfoundland, Saint Bernard
• Art. 2 The admission of animals must be authorized at the sole discretion of Management and is limited to a maximum of 2 animals per accommodation. Presence of animals must be reported at the time of booking.
• Art. 3 Dog owners must pay a daily fee according to the current price list.
• Art. 4 Animals must be accompanied by their vaccination documents.
• Art. 5 Dog breeds and animals considered dangerous, or officially reported as such by the competent authorities, may be removed from the facility at Management’s discretion.
• Art. 6 Dogs must always be kept on a leash. Animals may not be left free in the facility.
• Art. 7 Owners must ensure that their animals do not invade other guests’ pitches or spaces, and that they do not disturb other guests.
• Art. 8 Any damage caused to third parties or to Village facilities by animals is the responsibility of the owner.
• Art. 9 Owners are required to clean up after their animals and use designated areas for this purpose, strictly respecting hygiene and sanitary regulations.
• Art. 10 Noisy dogs that growl or bark persistently and continuously will not be allowed to stay in the campsite.
• Art. 11 It is strictly forbidden to bathe animals inside the restrooms. Animals must be washed only at the designated dog washing area. Animals are not allowed in the pool area or the poolside solarium. They are not allowed in the water, and access to restrooms is prohibited.
• Art. 12 Animals are allowed on the public beach as long as they are always on a leash and properly supervised. Dog swimming is prohibited between 8:00 a.m. and 8:00 p.m., in accordance with municipal regulations.
• Art. 13 Management reserves the right to expel, without prior notice, anyone who does not comply with this policy.

BOOKING CONDITIONS

A confirmatory deposit is needed in order to finalize the booking: 25% of total of reservation. It must be paid within 5 days after the receipt of the confirmation. Only when deposit has been received the reservation will be valid and binding for CAMPO DEI FIORI. With deposit receipt the contract is considered accepted in all its parts and the booking will be finalized. Missed receipt of deposit within specified date will permit CAMPO DEI FIORI to cancel the booking.
Booking guarantees only the type of the accommodation or camping pitch and the period of stay; the specific number of the accommodation/pitch cannot be told or chosen before the beginning of the stay.
For the booking of camping pitches, a minimum daily rate on medium season* is established: € 43,00 for Standard pitches and € 57,50 for Plus pitches. On high season** the established minimum daily rate is € 70,50 for Standard pitches and € 87,00 for Plus pitches.
In case of delayed arrival and only if promptly communicated, booking will be valid until h 15:00 of the next day. Booked nights will be totally included even in case of delayed arrival or early departure.
According to law minors can enter camping facilities only when accompanied by their parents fort he whole stay.

*Amount includes price for one pitch + two mandatory adult presences
**Amount includes price for one pitch + three mandatory adult presences

CANCELLATION POLICY

In case of unexpected events…

If, for any reason (illness, accident, unforeseen event, etc.), you need to cancel your stay before arrival, arrive late or leave earlier than planned, please note that the full amount of the booking will still be due and no refund will be granted.

But good news: there’s a Cancellation Guarantee!

If you subscribe to it, you’ll be covered in case something unexpected happens.
What’s included:

• Refund of the amounts already paid, excluding processing fees and the cost of the guarantee itself.
• If you have to leave early, you’ll be partially refunded, based on the remaining days of your stay (excluding handling fees, cleaning fees, and the cost of the guarantee).

When does the guarantee apply?
It covers:

• You,
• Your spouse,
• The people listed in the booking,
• Your or your spouse’s parents or children.

And only in these cases:

• Illness or accident (unknown at the time of booking) or death.

The death of siblings, brothers-in-law or sisters-in-law is also covered.

• Official summons (court, military, or jury duty).
• Dismissal, job relocation, or bankruptcy if you’re a company director.

For illness or injury, a medical certificate dated less than a month before arrival is required.

What to do in case of cancellation?

• You must notify the accommodation manager in writing.
• To benefit from the guarantee, you must inform the campsite/residence at least 24 hours before arrival.
• Within 10 days of cancellation, you’ll need to send us an official supporting document (medical certificate, death certificate, or employer’s letter).

Every change upon the reservation must be communicated to and approved by CAMPO DEI FIORI.

CHECK-IN AND CHECK-OUT TIME

Accomodations are guaranteed to be delivered from h 17:00 to h 21:00 whereas departure is established within h 10:00. As for camping pitches, arrival is possible from h 14:00 to h 20:00 whereas departure is established within h 12:00.

ACCEPTED PAYMENT METHODS

The balance must be paid no later than 30 days before the arrival date.

Accepted payment methods: credit card or bank transfer.
ACCOUNT HOLDER: CAMPING LAB SRL
IBAN: IT64W0103070690000063276224
BIC: PASCITMMCEC